Overview
At Mrinaya, we want you to be completely satisfied with your purchase. Please read our return and refund policy below:
1. Returns Eligibility
You may return a product within 7 days of delivery.
Item must be unused, unworn, unwashed, and in original packaging with tags intact.
Products on sale/clearance or custom orders are not eligible for return unless defective.
2. How to Initiate a Return
To initiate a return:
Email us at [Insert Support Email] with your order number and reason for return.
Wait for our confirmation and return instructions.
Ship the item back to the address provided (return shipping to be borne by customer unless the item is faulty).
3. Refunds
Once we receive and inspect the returned item, we’ll notify you of the approval or rejection.
If approved, a refund will be processed within 7–10 business days to your original payment method.
Shipping fees are non-refundable (except for defective or incorrect items).
4. Exchanges
We currently do not offer direct exchanges. Please return the item for a refund and place a new order.
5. Damaged or Incorrect Items
If you receive a defective or wrong item, contact us within 48 hours of delivery with clear photos. We’ll arrange a replacement or refund at no additional cost.
6. Contact for Returns
📧 Email: info@mriniya.com
📦 Returns Address: Rishra, Hooghly